Frequently Asked Questions and Policies
At NW Orthopaedic Massage, we understand that unanticipated events occur in everyone's lives. Unforeseen events such as car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a massage appointment. In our commitment to provide a unique and outstanding massage experience to all of our clients, and out of consideration for our therapists' time, we have adopted the following policies:
ARRIVAL TO YOUR MASSAGE New Members: Due to COVID all paperwork is now electronic and there is no need to arrive early. Please show up no more than 5 min early to your appointment to allow for proper spacing between patients. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule. The original treatment time will be charged.
CANCELLATION POLICY Please provide at least 24 hours notice if you need to reschedule or cancel a treatment. This gives us enough time to fill the slot. If a patient fails to cancel within 24 hours, they will be asked to pre-pay for future services and will be charged for the missed session. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your session. Please follow COVID protocols.
LATE ARRIVAL POLICY We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
NO SHOW POLICY Patients who fail to show for appointments may be asked to pre-pay for future services and will be charged for the appointment that was missed.
INCLEMENT WEATHER POLICY Inclement weather may also result in the need for late cancellations. We always ask our patients to be safe and not risk your safety trying to make your appointment. We will do our best to give advance notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. In the meantime please ensure that all your contact numbers and email addresses are up to date so we can keep you in the loop in the need of scheduling changes.